Contact Us
Email us at support@pingpongpal.app and we'll get back to you as soon as possible. Please include your account email and a short description of the issue, along with your device model and app version when reporting a bug.
Frequently Asked Questions
How do I add a new table?
Open the map, tap the add button, and drop a pin at the table location. Add a short description and a photo if you can.
How are ELO ratings calculated?
Ratings update after each confirmed match using a standard ELO formula. Both players must confirm the score before the rating change applies.
I'm not receiving push notifications.
Check that notifications are enabled in your device settings for PingPongPal, and that notification preferences are on inside the app's Settings screen.
How do I change my location or privacy settings?
Open Settings inside the app to adjust location sharing, notifications, and profile visibility. You can disable location at any time from your device settings as well.
Account & Data
Report Abuse or Safety Concerns
If you encounter harassment, inappropriate content, or a safety issue, please report it from inside the app using the report option on a user's profile or chat, or email support@pingpongpal.app with the details. We review every report.